Those affected by the Madrid-Valencia train collapse can claim food and hotel nights


The 13,800 passengers stranded yesterday by the collapse of the Madrid-Valencia high-speed line can get meals and hotel nights from rail operators as compensation for delays and cancellations. This is how Facua-Consumer in Action recalls it after receiving many inquiries from affected passengers.

Facua warns that both public operator (Renfe) and private operators commuting through the Adif network (Iryo and Ouigo) are required to comply, among other rules, with Regulation (EU) 2021/782 of the European Parliament and Council, dated 29 April 2021, on the rights and obligations of railway passengers.

They pointed out that in this case, since the various railway companies were able to anticipate at the scheduled departure time of trains that passengers would be at least 60 minutes late, they had to offer all consumers the following options. Refund of the full amount of the ticket, continuation of the journey under similar conditions of carriage and as soon as possible, continuation of the journey or driving by an alternative route, under similar conditions of carriage, at a later date convenient for the passenger.

“In the event that the traveler is not informed of the possibilities of driving by an alternative route within 100 minutes of the scheduled departure time, the traveler has the right to conclude such a contract with other rail, bus or coach providers. In these cases, the railway company is obliged to compensate the passenger for the necessary, sufficient and reasonable costs “, they explain from Facua.

The association also reminds passengers that if the railway company fails to reimburse the affected train ticket to the consumer, the passenger will receive compensation of at least 25% of the ticket price in the event of a delay between 60 and 119 minutes, and 50% of the ticket price in the event of a delay equal to or more than 120 minutes.

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On the other hand, the association informs that if the delay is more than 60 minutes, the railway company shall provide free meals and snacks, to an extent proportionate to the waiting time. In the event that the consumer requires accommodation of one or more nights, the railway company must also provide accommodation in a hotel or other place, and transportation between the railway station and the place of accommodation.

In addition to all of the above, Vaqua points out that users who have suffered damages and losses due to a delay in their train transportation, such as, for example, loss of connection with other modes of transport, loss of hotel, vacations, etc., can claim ADIF, as liable for the failure that caused delays and cancellations of planned trips, for compensation, unless ADIF proves that what occurred was the result of an event.

Sunday’s collapse affected 13,800 Renfe (7,000), Ouigo (4,000) and Iryo (2,800) passengers, as reported by the operators themselves.

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