Lost objects also find the digitization window

Trying to retrieve a forgotten item in a public place can be an ordeal. Every airline, bus station, or taxi service has their own lost property management process, which in many cases consists simply of an office or window where the affected person can go to see if someone has delivered them. However, there are startups like Spanish Foundspot or American Boomerang that have developed technology platforms that help put people in touch with their lost things, as well as help companies digitize this type of service efficiently and easily. “We discovered that when someone finds something and wants to return it to their owner, there has been no consistent way, in the digital age, to easily connect with the person seeking their affiliation,” said Foundspot CEO José Postigo, who is adding that many property offices Lost still does many tasks in a very manual way. To achieve this goal, this start-up focuses on optimizing and automating the process through a platform that is easy to use by the contracting company’s employees and, in turn, facilitates the management of missing goals. In this way, companies can respond quickly from the moment the thing is lost until it is returned to its owner, which reduces the person’s suffering time and improves his satisfaction with the company. Between January and September, Iberia has managed more than 15,000 customer-forgotten items on their planes or VIP lounges. Every year thousands of things are lost in public places. An airport can handle between 20,000 and 90,000 forgotten parts annually, an airline 30,000, while a long-distance bus chain is between 5,000 and 20,000, according to data from Foundspot. “We have been able to reduce our client management times from one to two weeks to a day or two,” Postigo says of his platform’s potential to improve this service and the company’s reputation. Differential value “It is one of the services that sets us apart and makes customers choose us over other options,” says Jose Luis Fernandez, Director of Ground Operations at Iberia Group. Between January and September, Spain’s leading airline managed more than 15,000 forgettable items on their planes or VIP lounges. “It’s a service that’s so much appreciated by our customers, and in fact, that we’ve improved it to deliver it in a way that’s more efficient and convenient,” Fernandez says of the steps the airline has taken since 2018 to digitize the management of lost items. . “We wanted to improve the service to provide 24 hour coverage for all our customers and at all the airports where we operate so that the customer can easily retrieve it. Above all, we simplified management. Now, the object is collected, its description is included in the platform and stored until it is sent to The customer, ”explains about the digital transformation of this service launched by the airline, which carried 22.5 million passengers in 2019, the year before the Covid-19 epidemic, which negatively affected air traffic around the world. In addition to improving customer satisfaction, digitizing lost property management can also mean a reduction in the costs for companies to return all lost cell phones, wallets, suitcases, and laptops annually. «Although it can be considered primarily as an expense, if the cost is analyzed in staff, time, and unproductive space devoted to managing this service, it can easily be ascertained that the investment in digitization will result in a benefit via cost savings,» says Evren Miranda, Director of Consulting firm Grupo Emira Investment, not expense In Miranda’s opinion, the main challenge for companies seeking to digitize the management of lost property is exactly what he mentioned before: potential clients can sometimes see it first and foremost as an expense rather than an investment from which they will get Return in the medium and long term.This expert says: “This is a service that is not part of the heart of the business, which is why it is difficult for companies to identify the need to improve.” According to Foundspot, companies implementing their technology system have been able to reduce the time of managing lost things from a week to only two weeks to a day or two.Another advantage that arises from better management of lost objects is the circular economy effect and sustainability.When a lost mobile phone is returned to its owner, it is given a second life, giving It means that the owner is not obligated to buy a new phone to replace the lost phone. “Producing these replacement things, multiplied by the thousands of things that are returned, means a very significant amount in reducing the companies’ carbon footprint,” says José Postigo of Foundspot. More info noticia noticia In this sense, creating digital processes to manage this service ends up having a positive impact on the environment. It concludes, “For example, an airline that manages lost property well annually saves the CO2 equivalent of that absorbed in one year by two central New York parks.”

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