Forsta Companions with Lumoa to Ship Tough, AI-Pushed Analytics To CX, EX and Marketplace Analysis Pros


Partnership will streamline open-ended comments the use of synthetic intelligence to power better-informed selections

NEW YORK and LONDON and OSLO, Norway, November 1, 2021 – Forsta, the main Buyer Enjoy and Analysis Era corporate created previous this yr via the merger of Confirmit, FocusVision and Dapresy, is pronouncing its partnership with Lumoa, an AI-powered perception platform. The Lumoa platform has been built-in into Forsta’s world-class revel in platform to supply complicated AI-driven analytics to shoppers in search of to briefly establish the traits and insights that topic probably the most.

Forsta provides scalable Voice of the Buyer (VoC), Voice of the Worker (VoE), and survey choices, from fast polls to complicated knowledge assortment, that gasoline actionable insights in real-time. Adapted for any tool, respondents can have interaction from anyplace thru proprietary machine-learning generation that routinely detects query varieties and resolution choices, translating them into a web based survey that may be reviewed and customized.

The mix of Forsta and Lumoa takes comments one step additional via making use of AI to unstructured knowledge and casting off the will for guide research. Each answers additionally fortify greater than 60 world languages.

“Forsta may be very fascinated with what has already been confirmed and what’s forward for our partnership with Lumoa,” stated Giles Whiting, Leader Working Officer and Managing Director, VoC and VoE, at Forsta. “Leveraging either one of our best-in-class choices, our shoppers now be capable to observe proprietary AI equipment to unstructured comments at scale, and generate extra significant insights from their VoC, VoE, and marketplace analysis programmes.”

“We’re excited to spouse with the group at Forsta. They proportion our interest for innovation and serving to firms to develop into really customer-centric of their resolution making, in addition to our center of attention on offering insights answers which might be simple to make use of and speedy to enforce,” stated Johanna Sinkkonen, CEO at Lumoa. “A number of of Forsta’s shoppers are already benefitting from Lumoa’s AI-powered equipment that assist discover new, actionable insights. We sit up for persisted partnership.”

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Forsta Media Touch:
Theresa Tepper
Forsta
[email protected]

About Forsta
Forsta is the brand new frontier of Buyer Enjoy and Marketplace Analysis Era. Shaped in 2021 by way of the merger of trade leaders Confirmit, FocusVision and Dapresy, our world corporate powers the richest and maximum complete set of analysis and insights answers, spanning CX, endeavor comments control, VoC (Voice of the Buyer), VoE (Voice of the Worker) Qual, Quant, Knowledge Visualisation and extra. Forsta’s in depth set of market-leading equipment, together with its award-winning knowledge visualisation and reporting suite, blended with the skilled steering of our seasoned knowledge and insights execs, empower decision-makers to power industry affect in keeping with really deeper visitor understandings. Based within the Nordics, Forsta method “to grasp” in Swedish. Talk over with Forsta.com for more info.

About Lumoa
Lumoa is an organization created via insights execs with the undertaking of empowering each and every worker in each and every organisation to make the correct selections in keeping with the voice of purchaser. Lumoa’s simple to make use of visitor insights platform solves the demanding situations that businesses face when processing hundreds of purchaser responses they obtain each day from other touchpoints. This comprises any unstructured comments from survey responses to on-line opinions and visitor fortify conversations. What makes Lumoa other is its distinctive manner of analysing textual content via combining AI and human intelligence to search out actionable and related insights. For more info, seek advice from www.lumoa.me.

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